FREQUENTLY ASKED QUESTIONS

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General FAQ

What are the opening hours? (For enquiries and self-collection)

Office hours: Monday –  Friday (9:00am – 6:00pm)

We are closed on weekends & public holidays

Address: 39 Mactaggart Road, Singapore 368084


How many days in advance do I need to place an order?

The orders has to be placed and confirmed 3 working days in advance.


Is Luna Concept Halal?

Yes we are Halal certified.

Do you allow self collection?

Yes! We offer self collection for the following products: Mini Buffet, Bentos / Meal boxes. Do have a look at our opening hours for more information.

Where can I view your menus?

You can view our menus on our website. Click here to view them.

Are customisations such as requests for vegetarian options allowed?

Yes. Our menus are customisable to fit a variety of diets. Do indicate dietary preferences and allergens and contact our sales team for additional information.

Are disposable cutleries and additional warmers provided?

Yes, we provide disposable cutleries for all orders with an additional 30% buffer. Do not that we do not provide takeaway boxes for buffet orders. Additional warmers and burners are not available for rent or purchase.

Do you remove the trash from the venue?

Only trash bags that are provided with the buffet or high tea buffet catering will be cleared by our team during collection.

How can I place an order?

Form enquiry: www.luna.com.sg (Preferred)

Phone Enquiry: 9090 3003

WhatsApp Enquiry: 9090 3003

Email: catering@luna.com.sg

What are the payment options available?

We accept the following methods:

– Paynow

– Bank Transfer

– Giro

Please take note that there’s no payment request when you submit an order online. A sales representative will get in touch within 48 hours for payment details and confirmation of order. Do contact our sales representatives for corporate billings.


How do I know if my online order is processed?

An auto-generated email will be sent to you once the order is submitted via our website. Our sales representative will be in touch with you within 48 hours and an order confirmation will be sent thereafter via email.

Please give us a call @ 9090 3003 or email us at catering@luna.com.sg, if you did not receive the confirmation email or did not hear from us regarding your catering order.


Do you accept last minute orders or changes to orders?

Yes, we will try our best to accommodate last minute changes and it is subject to case by case basis.


What is the procedure for order cancellation?

A written request for cancellation is required 5 working days before the event.
– Failure to send a written request for cancellation calls for 50% of the invoice amount to be charged
– Cancellations less than 48 hours (2 days) of an event calls for 100% of the invoice amount to be charged
– An administrative charge of $50 will be levied for cancellation of order after payment has been made.

What is the difference between a Mini-Buffet and Buffet?

Mini-buffets are perfect for intimate events like casual gatherings with a smaller number of people. They come in biodegradable and disposable microwavable trays.

Buffets are for a larger group of people and come with a complete setup which includes – skirting, warmers and more*

*Refer to T&C’s for a complete list.

Is there a setup / teardown fee?

No. There is no extra service charge for set-up or teardown of buffet equipment. 

What is the buffet collection time?

Buffet collection is only applicable for Buffet orders.

Buffet collection time will be 2 hours from the time of delivery. For collections after 10.30pm (same day) or the following day, an additional fee is chargeable. Please contact our team for more information.

Eg: Time of delivery is 5pm, collection time will be at 7pm

*Do note that food is to be consumed within 4 hours from preparation time as per SFA (Singapore Food Agency) guidelines. Please refer to TNC’s for more information.

What is the food portion provided?

We provide an additional 10% as a buffer for orders. 

Are decorations available?

Yes, we offer simple yet classy decorations that fit any occasion. Thematic decorations are also available. Do contact our sales representatives for more details.

What is the delivery schedule like?

We deliver seven days a week. Even on public holidays*

Earliest delivery time is at 7am* and food will be ready to be served at 8am.

*Additional surcharge applies for seasonal periods and deliveries before 7am. Please enquire for more details.

What are the delivery charges?

Delivery fee:

  • Buffet – $60.00 ($65.40 with GST)
  • Mini-Buffet – $50.00 ($54.50 with GST)
  • Bento – $50.00 ($54.50 with GST)

Please note that an additional delivery surcharge of $10 ($10.90 w/GST) applies for CBD & Orchard area. (First 2 digits of the postal code: 01, 03, 04, 05, 06, 07, 08, 22 & 23) and $12.00 ($13.08 w/GST) for deliveries to Sentosa Island.

The delivery fee will be waived* for orders more than $600.00 (food value) before GST. 

*Fees will be waived by the salesperson after order confirmation. Do refer to the Terms & Conditions for a more extensive list of additional charges.

What is a standing buffet?

Ideal for a relaxed and sociable atmosphere, standing buffets create a laid-back setting where your guests can freely mingle. The versatility of this catering style appeals to those who cherish a dynamic ambiance, offering a diverse menu that allows your guests to savour a variety of dishes in an engaging and interactive setting.

What is a Sit-Down Buffet?

Pick the sit-down buffet option if you enjoy a blend of formality and flexibility. With assigned seating and buffet-style dining, it provides an organised flow while granting your guests the freedom to choose their preferred dishes. This option is perfect for couples seeking structured elegance with a touch of individuality in their guests’ dining experience.

What is a Sit-Down Course Meal?

If you’re having an elegant and formal affair, the sit-down course meal is features individually plated multi-course menus. This option caters to those valuing sophistication and meticulous attention to detail. Ideal for traditional and upscale weddings, it sets the stage for a refined dining experience, ensuring a fuss-free celebration.

Wedding FAQ

Q: Are service staff provided for wedding menus?

One uniform service staff is provided for every 20/50 guests, depending on the menu type and number of pax.

Q: What are the payment terms like?

A 50% deposit is required to confirm and secure slots on a first come first-serve basis.

Q: What is your cancellation and postponement policy?

Unfortunately, all of our deposits are non-refundable.

Q: Can we request for a food tasting before confirming our order?

Yes! We offer complimentary food tasting for 2 people upon confirmation. Full, menu prices are chargeable for tastings before confirmation.

Q: What is included in the table setting for the sit-down wedding menus?

The premium menus feature an elegant table setting with 5 round tables adorned with table linen and themed decorations, ideal for 9 people at each table. Enjoy cushioned chairs with seat covers, porcelain crockery, silver wares, glasswares, and table number stands.

Q: What’s the Minimum Order Quantity for Sit-down menus?

50 Pax.

Q: What is included for the buffet menus?

Buffet menus include thematic decoration on the buffet table, a complete buffet set up with chafing dishes, and an elegant tier display for appetizers and desserts. Additionally, premium disposable wares are provided.

Q: What’s the minimum order quantity for Buffet Menus?

50 Pax.